Whizz Legal Documents

Privacy Policy

My Device Privacy Policy

I. Introduction

My Device, Inc. (“My Device”) d/b/a Whizz is committed to keeping your personal data safe. This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data.

We may occasionally update this notice. We encourage users to periodically review this notice for the latest information on our privacy practices.

Last modified: 04/23/2024

If you have any questions or concerns about your privacy, we encourage you to contact us at hello@getwhizz.com

II. Who does this notice apply to?

This notice applies to all users of our website, personal account and app, including customers who open accounts with us. Some of the information collected from users may be personal data, and this notice provides information about your rights regarding your personal data.

III. What data do we collect?

The following data is collected by, or on behalf of My Device:

1- Data provided by users. This may include:

  • Name
  • Date of Birth
  • Email address
  • Mailing address
  • Telephone number
  • Payment information
  • Identification documentation
  • Employment information, if you are renting a bike for work related reasons
  • Photos or videos, including supporting documentation and customer photos for onboarding purposes and more
  • Social Security number and/or your EIN

2- Data created during use of our services. This may include:

  • Location data, which allows us to track the location of our bikes
  • Transaction information, which allows us to track what services are requested and provided, and track order details
  • Usage data, which tells us how users interact with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see section X below and our Cookie Notice available at getwhizz.com/documents/cookie-policy/.
  • Device data, which provides us with information about the devices used to access our services, including IP addresses, referring URLs, operating systems used.
  • Photos or Videos, including CCTV footage captured at My Device stores during visits, during scheduled deliveries, and for other business-related purposes.

IV. How do we use the data we collect?

My Device collects and uses data collected from Customers:

  • To provide and maintain our services, including fulfilling our contract with you
  • To enhance the safety and security of our users and services
  • To provide personalized information about our services through customer support.
  • To send marketing and non-marketing communications to users
  • To process and collect payments, including debts
  • In connection with legal proceedings

V. What data do we share with others, and why?

My Device may be required to share data with our affiliates and partners, at your request or to fulfill our contract with you. We may also share data with our affiliates and partners, for legal reasons or in connection with claims or disputes. We do not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We may share the data we collect:

1- With My Device service providers and business partners

My Device provides data to vendors, consultants, marketing partners, and other service providers or business partners. These include:

  • Payment processors and facilitators
  • Background check providers to perform soft credit checks and identity checks on customers
  • Marketing partners and marketing platform providers
  • Data analytics providers
  • Third party delivery services to deliver e-bikes to users
  • Consultants, lawyers, accountants, and other professional services providers

2- For legal reasons or in the event of a dispute

My Device may share your personal data if we believe it’s required by New York State applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all, or a portion of our business, or into another company.

3- With collection agencies for delinquent accounts

My Device may share customer data with collection agencies when a customer becomes delinquent on their account. This data may include personal information, such as name, contact information, SSN, and other personal information including delinquent account details that might help in recovering any disputed charges or any other negative balances on the account. This sharing of data is necessary for My Device to take appropriate action to collect unpaid debts and maintain the integrity of our business operations.

4- With consent

My Device may share your personal data other than as described in this notice if we notify you and you consent to the sharing.

VI. How long do we keep your data for?

My Device retains data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data.

Customers may request deletion of their accounts or deletion of the data about any End User agreement at any time by contacting the company via email address at hello@getwhizz.com. Except as required by law, we may or may not honor a deletion request in our sole discretion. We may retain data after a deletion request due to legal or regulatory requirements or for the reasons stated in this policy.

VII. What are our grounds for processing data?

We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to fulfill a contract with you, for purposes of My Device’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.

VIII. How do we secure your data?

My Device is committed to the security and integrity and confidentiality of your information. We have implemented technical, administrative and physical security measures that are designed to protect your information from unauthorized access, disclosure, use and modification. We regularly review our security procedures to consider appropriate new technology and methods. However, no method of storage on or transmission over the internet is 100% secure, and so we cannot guarantee the absolute security of your personal information.

IX. What do we do with payment information?

My Device does not store your payment card details. That information is stored by our third-party payment processor, Stripe. Their use of your personal data is governed by their privacy policy. We use the payment information you provide to charge you for the goods and services we provide. We may also charge you for any fees or debts you may owe us under the relevant agreements you have with us.

X. What about cookies and third-party technologies?

My Device uses cookies and other identification technologies on our website for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. My Device uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for the company use, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Notice available at getwhizz.com/documents/cookie-policy/ for more information regarding the use of cookies and other technologies described in this section.

XI. What about children’s data?

My Device is not directed to children, and we don’t knowingly collect personal information from children under the age of 18. If you believe that a child under the age of 18 has given us personal information, please contact us at hello@getwhizz.com.

XII. Is my data transferred to other countries?

Our servers are in the United States. Any information provided to us within the United States remains on our servers in the United States and is not transferred out of the United States.

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