Whizz Legal Documents

Company policies

Last Updated: July 1, 2024

Company policies

Rentals

These policies apply to all E-Bikes, E-Mopeds, Supplementary Equipment, and Accessories, referred to as “Property” and Services of Company, including but not limited to Protection Plan, referred to as “Service”.

PAYMENT POLICY

Rental and Service fees are charged automatically and prospectively based on the selected plan. All fees are due when incurred.

Please note that during the rental period, you are fully responsible for the Property, including its wholeness and safety as well as for any damage and harm caused to a third party or third-party property.

REFUND POLICY

All fees are final and non-refundable. This includes the following cases:

  • Early return of Property.
  • Early cancellation of Services.
  • Loss of use arising from Property being damaged, lost, stolen, or confiscated.
  • Price changes after the rental has started, as no price guarantees are offered.

Refunds may apply in the following situations:

  • Deposits, except when used to cover any fees outstanding.
  • If Property is returned on the first day of the rental period or the day after.
  • If Property is returned on the first day of the renewal period.
  • If Service is canceled on the first day of the renewal period.

Please allow 10 business days for refunds to be processed. Note that we do not process payments directly and work with a third party, so we are not responsible for the speed at which funds are credited to your bank account.

Alternatively, credit may be given to your bonus account. There are no cash refunds.

RETURN & CANCELLATION POLICY

Cancellation of Rental will only be processed upon:

  • The immediate return of the rented Property to Whizz representative.
  • The payment of any outstanding fees.

Until then, the rental cannot be considered canceled. Failure to return the Property as described

above will result in an automatic renewal of the rental for the subsequent period. Return Property no later than the first day of renewal period to avoid being charged for the next period.

Upon return, we will examine the Property for any damages and check for any missing items. If possible, it is advisable to be present at the inspection. Please note, there may be additional charges within 60 days of return for additional damages that could not be identified at the time of the return.

Cancellation of Service will be processed upon request. Cancel Services no later than the first day of the renewal period to avoid charges for the next period.

WARRANTY POLICY

No Warranty. The Property is provided on an “as is” and “as available” basis.

Sales (incl. Installment Sales)

These policies apply to all E-Bikes, E-Mopeds, Supplementary Equipment and Accessories referred to as “Property”.

All sales are final. There are No Refunds, Returns or Exchanges for Property purchased and/ or services provided, incl. in the event of a default in the installment sale.

Exceptions may apply:

  • For new Equipment and Accessories: you have 3 days from the date of pick-up/ delivery to report a manufacturing defect. If Whizz internal inspection confirms the defect (excl. damage caused by external factors), you will be eligible for a replacement.
  • For refurbished Equipment and Accessories: you have 3 days from the date of pick-up/ delivery to report any issues. If Whizz internal inspection determines that these issues are not attributable to the purchase, you will be eligible for a complimentary repair.

Please note that after the purchase, you are fully responsible for the Equipment, including its wholeness and safety as well as for any damage and harm caused to a third party or third-party property.

CANCELLATION POLICY

Cancellations are not permitted for Installment Sales.

WARRANTY POLICY

No Warranty. The Property is provided on an “as is” and “as available” basis.

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