FAQs
April 7, 2025
Working on the DoorDash app and not receiving orders can become frustrating. Whether you are in a hot spot, a Top Dasher, or working peak times, there can still come a time when you are going to ask, “Why am I not getting orders when it’s busy?”
Understanding the cause of DoorDash not getting orders and how to correct it may make all the difference in your maximum productivity and pay.
Here, we will discuss general reasons, real-world solutions, and also how delivering on an e-bike such as the Whizz Storm-2 can maximize productivity and reward.
The busy hours in every working day are the highest-earning hours for delivery gigs. If you are not getting enough orders, many factors could be causing this issue. Let’s look at the most common ones:
If you are in a high-demand region yet not receiving orders, chances are it's because there are more available Dashers than are needed. If there are too many drivers out already, DoorDash will favor those who are nearer to restaurants or more highly rated.
Being in a hotspot doesn't always mean receiving orders. DoorDash can send orders to those who are better positioned or nearer to establishments when there are plenty of Dashers in an area.
Declining too many orders will cause DoorDash to believe that you don't want to take some orders, and it will reduce your assigned orders.
Canceling too many orders will also reflect on your system status, which could be a reason you are not getting DoorDash orders.
Sometimes, you can even have Top Dashers not getting orders. Working as a Top Dasher has advantages, such as priority scheduling and orders, but this doesn't equate to a nonstop flow of deliveries, particularly when demand isn't high.
If you're experiencing extended periods of inactivity, you might be wondering why is DoorDash not delivering in your area. It's when customer request volumes are not high enough to justify having drivers on standby in an area.
Some regions may occasionally be out of reach due to system downtime, inclement weather, or too-high Dasher density. Check DoorDash's in-app announcement page or web forums to see if others in your city are experiencing the same issue.
There are also occasional delays on the customer's end. If an order takes forever to arrive, this may be attributed to app issues, payment processing delays, or customer indecision.
Sometimes, there is no one in particular to blame why DoorDash is so slow because the presidential election, combined with post-pandemic economy, has made people more wary of the way they are spending money, so periods of low orders can happen just by themselves.
We discussed the things that you could be doing wrong that would cause a shortage of orders. Now, let’s see how you can increase your efficiency rate:
The best way to get orders fast is to identify the area with a high density of restaurants where customers frequently order. Some ideal places are city centre zones with various restaurant establishments that cater to business customers at lunchtime.
Another ideal location to work in is the suburbs around dinner time in the evenings.
Ordering during peak meal times significantly increases your chances of receiving more orders:
Delivery efficiency is important, and an e-bike can significantly enhance your speed and capacity to fulfill multiple orders quickly. If you ever wondered if the DoorDash delivery gig is worth doing, it certainly is, of course, only if you have a good bike.
Clients rate you based on speed, communication, and service quality. Having high ratings increases your likelihood of receiving priority orders. Providing orders in a timely and well-preserved condition and notifying customers of delays are ways to enhance your scores.
Be professional in attitude and behavior, and your ratings will skyrocket.
Technical problems may keep orders from arriving with you. Make sure that your DoorDash app has been updated, your phone has a very strong internet connection, and last but certainly not least, your GPS is working as precisely as possible to provide correct locations.
Riding classic bikes is not as efficient as riding e-bikes. You can have a much higher output without using too much of your energy and time. See what the benefits of e-bikes are below:
By investing in an electric bike like the Storm-2, you can make your deliveries more efficient and get more out of less effort.
Use promo code "30OFF" and get $30 off your first month of rent.
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You can also try some additional tips and tricks to improve your efficiency in getting more orders.
Also, working during bad weather, when fewer operators work on rainy or snowy days, increases your chances of receiving more orders. Dressing professionally and bringing an insulated bag are customer favorites, equating to high ratings and tipping.
Read next: How to make $500 a week with DoorDash
As you can see, if you are having problems with DoorDash not getting orders, there are plenty of reasons, ranging from too many other colleagues to poor positioning and app bugs.
All that can be improved or bypassed by performing at peak times, improving customer ratings, and using an efficient e-bike such as Storm-2. Seemingly small changes like these can increase your orders and could qualify your for Platinum DoorDash program.
E-bikes have been proven to be game-changing when it comes to delivery speed and efficiency. The Whizz Storm-2 has long-range performance, high speed, and affordability, making it a great vehicle for transporting delivery riders.
Looking to boost DoorDash income?
Ride with a Storm-2 e-bike today from Whizz, and take your delivery to the next level!
