Question 1

How Whizz subscription works?

Accepted Answer

You subscribe on the website by following our instructions. After that, our manager contacts you to coordinate the details of the transfer of a bicycle. The subscription begins to take effect from the moment you receive your bicycle. You use it until you get tired of it. If you no longer need a bike, you can cancel your subscription, and drop off your bicycle at our location.

Question 2

Who can rent?

Accepted Answer

An e-bike rental subscription can be issued to a person with a government issued ID which is valid for the next three month and the person is 18 years old and over. Monthly rental is available only for the delivery drivers after passing the verification process. If you do not work as a delivery driver and/or didnвЂ™t pass the verification process, you are eligible to sign up for 2 month subscription or more.

Question 3

What is included in the subscription?

Accepted Answer

The subscription includes an electric bike, a charger, a bicycle basket, a backpack and a safety lock. We also have an insurance and overnight storage service.

Question 4

Am I getting a new e-bike?

Accepted Answer

By subscribing, you will receive a new e-bike or which is in like new condition.

Question 5

How to use an e-bike?

Accepted Answer

The terms of use can be found by following the link. We recommend that you familiarize yourself with NYC bicycle rules by following the link

Question 6

Should I leave my e-bike at specially designated stations?

Accepted Answer

No, there's no need for that. This is your e-bike, and you can leave it anywhere, taking care of the necessary safety measures and making sure that it does not interfere with the movement of pedestrians and motorists. Meanwhile, we recommend parking the ebike on bike stands and be sure to use the lock, which is included in the subscription price. For safety reasons, do not leave the e-bike unattended for a long time, especially at night. You can also use the overnight storage service.

Question 7

What should I do if an e-bike is stolen?

Accepted Answer

We strongly ask you to treat the e-bike as your own and take all necessary safety measures. In case of theft, we charge you the cost indicated in the transfer certificate and recommend that you contact the police. We also have a transport insurance service.

Question 8

I have run out of subscription, how fast should I return the e-bike?

Accepted Answer

After the subscription expires, you must return the e-bike within 48 hours. To do this, we will contact you to agree on the date and time of the return. After 48 hours, if you do not return the e-bike, penalties will begin to accrue per day.

Question 9

Can I return the e-bike earlier, before the subscription ends?

Accepted Answer

You can return the e-bike any day before the end of the subscription. However, the amount of unused days of the paid subscription is not refunded.

Question 10

How can I cancel my subscription?

Accepted Answer

You can cancel your subscription by yourself in your account. You can cancel your subscription any day before it ends. At the same time, the e-bike can be used until the end of the paid period, regardless of the date of cancellation of the subscription.

Question 11

What is the procedure for returning an e-bike?

Accepted Answer

Upon termination of the subscription period, our customer service will contact you to agree on the date and time of the return of the ebike. An employee of our service team will assess the condition of the bicycle, will take photos or videos and enter the necessary information on the return certificate.

Question 12

My e-bike broke down, what should I do?

Accepted Answer

In case of mechanical issues with the e-bike, immediately stop using it and contact us to agree on the date and time of its replacement with a new one.

Question 13

Am I charged fines in case of e-bike breakdown?

Accepted Answer

We take full care of the maintenance and all mechanical related issues with the e-bike, when used properly and when no negligent use was noticed. Mechanical issues in the result of improper and careless use of the bicycle should be paid in proportion to the damage caused at the user's expense. Normal wear and tear is included in covered maintenance. You can find out more about the amount of fines in the service agreement. We also have a transport insurance service.

Question 14

If the e-bike is damaged/broken, how do you determine if it is it the user's fault?

Accepted Answer

A mechanical examination is done by our bicycle mechanical team to determine the condition of the bicycle. More details on this issue can be found in the service agreement.

Question 15

Where do you provide service?

Accepted Answer

We provide services in New York City.

Question 16

How can I pay?

Accepted Answer

You can pay for a subscription using a credit or debit card and adding it to your account. The link to the payment will be available after registration on the website.

Question 17

Can I use your subscription for business purposes?

Accepted Answer

We have a special program for business use. You can find all terms and conditions here.

Question 18

What is included in the subscription service

Accepted Answer

Free maintenance with our monthly subscription. Following wear and tear repairs are included in the price. Labor: flat tires changes, brake adjustments, gear adjustments. Parts: inner tubes, tires, brake pads, rotors, chains, cassette

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