FAQ

Whizz offers last-mile delivery services, providing the option to purchase, rent or rent-to-own e-bikes and related accessories. We also provide maintenance and repair services.

You can explore all of our offerings here.

Whizz offices:

• ‍Manhattan (Midtown): 407 West 39th Street, New York, NY 10018. Just 10 minutes from the Times Square subway station.

Working hours: Mon–Fri: 10AM - 6PM, Sat–Sun: 11AM – 5PM

• ‍Manhattan (Union): 229 West 13th Street, New York, NY 10011. Conveniently located between 7th and 8th Ave, accessible from 10 different train stations.

Working hours: Mon–Fri: 9AM - 7PM, Sat - Sun: 11AM - 5PM

• Brooklyn: 745 Flushing Ave, Brooklyn, NY 11206. Just a block from the Flushing Ave station (M & J trains)

Working hours: Mon–Fri: 8AM - 6PM, Sat–Sun: 11AM – 6PM

• Harlem: 206 E 116th St, New York, NY, 10029. It's a 4-minute walk from the 116th St Subway Station

Working hours: Mon–Fri: 10AM - 6PM, Sat–Sun: 11AM – 5PM

• ‍New Jersey: 498 Johnston Ave, Jersey City, NJ 07304. Only an 8-minute bike ride from Grove St in Jersey City.

Working hours: Mon–Fri: 10AM - 6PM, Sat–Sun: 11AM – 5PM

• Philadelphia: 308 Market St, Philadelphia, PA 19106.

Working hours: Mon–Fri: 10AM - 6PM, Sat: 11AM – 5PM

• Washington D.C.: 502 23rd St NW, Washington, DC, 20037. It’s 10 minutes away from the 'Foggy Bottom-GWU' metro station

Working hours: Mon–Fri: 10AM - 6PM, Sat: 11AM – 5PM

• Chicago: 641 W Grand Ave, Chicago, IL, 60654. It’s a 7-minute walk from the 'Grand' subway station on the Blue Line

Working hours: Mon–Fri: 10AM - 6PM, Sat: 11AM – 5PM

• San Francisco: 1231 Stevenson St, Suite 101.

Working hours: Mon–Fri: 9AM - 5PM, Sat: 10AM – 4PM

New York City

1. NYC Bike & Scooter Shop

829 9th Ave, New York, NY 10019, United States

2. Heavy Metal Bike Shop

2016 3rd Ave, New York, NY 10029, United States

3. Larry's Freehweeling

301 Cathedral Pkwy, New York, NY, 10026

4. Brooklyn Bikery

3149 Emmons Ave, Brooklyn, NY 11235

5. Pitkin Bike Store

2546 Pitkin Ave , Brooklyn , NY 11208

6. BikeLane Bicycle Store

84-04 Jamaica Ave, Woodhaven, NY 11421

7. E & M E-BIKE

1018 Bergen St, Brooklyn, NY 11216

8. Sunset Park Cycle Shop

5702 5th Ave, Brooklyn, NY 11220

9. Greenpath Electric Bikes

757 4th Ave, Brooklyn, NY 11232

10. 502 Bike Shop

180 Graham Ave, Brooklyn, NY 11206

11. Garcia’s Bicycle Shop INC.

512 E 240th St, Bronx, NY 10470

12. Roberts Bicycles

33-13 Francis Lewis Blvd, Flushing, NY 11358

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New Jersey

1. James Vincent Bicycles

8505 Bergenline Ave, North Bergen, NJ, 07047

2. Garcia brothers ebiking

117 Monticello Ave, Jersey City, NJ 07304

3. Newark Bicycle Shop

60 Branford Pl, Newark, NJ, 07102

4. The Urban Cyclery Shop

1945 Springfield Ave, Maplewood, NJ, 07040

5. ChucknRoll Bikes

1067 Avenue C, Bayonne, NJ, 07002

6. Mr Bill's Bicycles

107 E Broad St, Palmyra, NJ, 08065

7. Scooters R Us

1369 McCarter Hwy, Newark, NJ 07104

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Pennsylvania

1. Firth & Wilson Transport Cycles

1315 N Howard St, Philadelphia, PA 19122

2. Swaray's bike shop

612 S 52nd St, Philadelphia, PA 19143

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Maryland

1. Good Vibes Bikes (Silver Spring, MD)

2353 Distribution Cir, Silver Spring, MD, 20910

2. Good Vibes Bikes (Rockville, MD)

1609 E Gude Dr, Rockville, MD, 20850

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Alternatively, you can reach us at hello@getwhizz.com or via WhatsApp, SMS or FaceBook Messanger.

You can pay for your rental using a credit or debit card issued in your name. We don't accept cash, checks, or prepaid cards. Please note that your rental plan will renew automatically and the fee for the next month will be charged if you don't cancel beforehand.

You can pick up your e-bike at one of our offices in New York, New Jersey, Philadelphia, Washington DC, Chicago, San Francisco or listed partner bike shops.

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You can apply for delivery jobs through popular platforms like DoorDash, Uber Eats, Grubhub, Instacart, Seamless, Caviar, etc.

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Please return the e-bike, along with all additional equipment and any other items rented from us, to one of our locations within 24 hours after your rental plan ends.

Failure to do so within this time frame will result in daily penalties.

Upon return, our representative will inspect the e-bike and additional equipment for damages beyond normal wear and tear.

For split payments program you won't be able to return the bike before making all payments, including the one-time payment.

Yes, we provide a charger so you can easily charge your e-bike at home.

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Your plan includes an electric bike with an alarm system (Storm and Storm-2) and charger. For a small extra fee, you can add our Protection Plan for extra peace of mind. Extra accessories are available for purchase. Plus, the plan includes free maintenance and repairs for wear and tear.

We highly recommend the Rent-to-Own plan. The main benefit is that the bike will be yours once you have paid for it in full.

You rent an e-bike and make a $99 down payment with your first monthly payment.

You can return the e-bike at any time, but the down payment is non-refundable.

The rent-to-own plan lasts for 12 months. After completing the 12-month rental, if you decide to buy the e-bike, you will need to make a $99 buyout payment.

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The RTO is open to individuals 18 and above who can provide the necessary documents:

• US-issued ID
• Debit/credit card in your name (cash/prepaid cards are not accepted)

Note: Proof of address is not required unless you have an out-of-state address or no address indicated on your ID.

Our monthly rental plans include free maintenance and repairs for normal wear and tear.

This covers common issues such as flat tires, brake adjustments, and other minor repairs.

Labor includes:

• Changing flat tires
• Brake adjustments
• Gear adjustments
• Seat adjustments
• Front and rear light adjustments
• Wheel adjustments

Parts included:

• Tubes
• Tires
• Brake pads
• Rotors
• Chains
• Cassettes

For more serious repairs, while they aren't covered by the plan, we guarantee quick, on-demand service without requiring an appointment.

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No, you can keep the e-bike at home or store it in a secure parking space during the whole rental period.

We are delivering only in NYC and NJ. Our delivery fee is $35.

You can park your e-bike anywhere safe, as long as it doesn’t block pedestrian or vehicle traffic. Use bike stands, and always remove the battery and lock the bike — both are included in your rental plan. For extra security, don’t leave the e-bike unattended for long periods, especially overnight.

No, any rented property, including but not limited to the electric bike, must remain within the states of New York, New Jersey, Pennsylvania, District of Columbia, Maryland, Illinois, California.

Yes! You can find the manual here: Whizz bike manual.

No appointment is necessary for repairs! Simply visit our office during business hours, and our experienced mechanics will take care of everything.

We will repair your bike within 30 minutes or exchange it.

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Yes, you can purchase one separately from our store or rent it as well.

Our low-spec model Storm can go up to 60 miles on a full charge in ideal conditions.

Storm-2 electric bike can go up to 85 miles. Its key benefits include a sturdy frame.

Whizz x Eahora: Monster can go up to 120 miles on a single charge – built for efficient, long-distance deliveries.

E-bikes do not charge by pedaling. You need to charge them using an external charger.

Charging your e-bike after every ride is generally a good practice. The need to charge frequently depends on various factors such as the distance you've traveled, the e-bike's battery capacity, and how much electric assistance you used during the ride.

E-bikes are great for beginners because they provide pedal-assist or throttle options that make cycling easier, especially on hills or longer rides in cities such as NYC. They offer a comfortable and cheap way of transportation. Also, they could be a perfect fit for delivery riders.

Electric bikes are an excellent choice for delivery services because they offer significant cost savings, enhanced efficiency, and the added benefit of zero emissions, making them an eco-friendly alternative to traditional delivery vehicles.

With lower operating costs, less maintenance, and the ability to navigate congested areas more easily, e-bikes provide a sustainable solution for fast and reliable deliveries.

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Yes, Whizz offers a free test ride. You can book it here.

Yes, helmets are required by law for Class 3 electric bikes, and Whizz bikes are categorized as such as well.

The short answer is no.

Yes, you can drive there, however you need to be in the bike lane while crossing the bridge.

No, but you need to be 16 years and older.

It may be a bit harder to pedal an electric bike with no assistance due to its weight and motor drag. However, the Bosch motor we use offers a seamless pedalling experience.

Yes, especially if you're a delivery rider or daily commuter. Gas is getting more and more expensive, so electric bikes can be a very economical transportation solution.

The cost of operating an electric bike per mile can vary depending on factors such as electricity rates and the bike's efficiency.

However, with some average values, it can be estimated as follows:

• Average electricity price: $0.31 per kilowatt-hour (kWh)
• Average e-bike efficiency: Approximately 20 watt-hours per mile (Wh/mile)

Using these values:

Cost per mile = Electricity price per kWh / E-bike efficiency

Cost per mile = $0.31 kWh / 20 Wh/mile

Cost per mile ≈ $0.015

So if you are making 100 miles per day, you will spend $1,55 per day.

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The lifespan of an e-bike battery depends on factors like usage, charging habits, and the battery's quality. Our bikes have 800 cycles and their batteries can last between 3 and 5 years on average.

To maximize battery life, avoid completely draining it and recharge it regularly. Keep that charge between 20-80%. Using pedalling when possible. Read our manual before using the product.