What happens if the rented e-bike is stolen or lost?

Delivery riders in NYC are struggling with bike thieves. About 15,000 traditional and e-bikes are reported stolen each year!

If a rented bike is stolen, you should first contact the rental company and check the contract details.

In general, the responsibility typically falls on the person who rented it. Most rental companies require renters to secure the bike properly and may charge the full value of the e-bike if it’s not returned.

The fee might vary from company to company. Some charge a hefty fee, while others have a capped fee.

Certain rental services offer optional theft protection or insurance plans. While insurance isn’t mandatory, most will advise you to opt for it.

If you’re covered, the financial responsibility is typically reduced as the renter’s liability is reduced.

The specific terms of the protection plan dictate how much you have to pay in case of theft.

This is the situation with Whizz. You can purchase a Protection Plan that will cover you in case of theft, among other things.

The plan ensures you pay only a tiny sum instead of the full price of the bike if it is stolen.

Not only that, but many e-bike rental agreements often have strict requirements regarding how the bike should be secured when not in use.

Some preventive measures you might be required to do include locking the bike to a fixed object with a provided lock or using both a frame lock and a wheel lock. Whizz can provide you with a sturdy U-lock that will greatly reduce the chances of theft.

If you don’t comply with these security requirements, you might be fully liable for the cost of the stolen bike, even if you have insurance or protection plans. Check this with your rental company so you don’t end up with a bad surprise.

Sometimes, your electric bike might get stolen despite all the precautionary methods. If this happens, it’s important to immediately report the incident to the rental company and local authorities.

This is essential not only because it will increase the chances of finding the e-bike but also because it will show that the rider has taken all the necessary steps to recover it. Failing to report a lost or stolen e-bike within a specified period could result in further penalties.

Also, a police report is typically required for the rental company to process any claims through theft protection or insurance.

Some rental e-bikes, including the Storm-2, have GPS tracking systems, so the company can locate the bike if it’s stolen. This is where quick reporting can come in handy. If the bike is found quickly, the renter likely won’t be liable for any fees.

In short, understanding the terms and conditions of the rental agreement and opting for theft protection when available can lower the risks and reduce liability in the event of theft or loss.
Contact Whizz to learn more about the Protection Plan and confirm all details.

Read also

Are there any specific requirements to rent an e-bike?

Can I rent a bike without a credit card?

Is there a protection plan available for rented e-bikes?

Our e-bikes and accessories

If you are interested in electric bike rentals and buying accessories for a comfortable ride, we recommend visiting Whizz E-bike rentals and Whizz Store.

What`s more? Earn $50 for each referral. Invite your friend, family, or colleague to join the ride, and you`ll both enjoy $50 discounts!