Leave an inquiry on our website and our representative will reach out to you to schedule a pickup at one of our locations. Your subscription begins the moment you get your bike. Enjoy endless rides! If you're done, simply cancel your subscription and drop off the bike at our location. Getting started and staying on the move with Whizz is that simple!

You can get an e-bike rental subscription if you meet the following criteria:

• you’re at least 18 years old
• you have a valid US-issued ID
• you own a debit/credit card in your name (cash/prepaid not accepted)

Note: We no longer require SSN. Occasionally, a refundable deposit may be needed. 
Proof of address is not required with the exception of: 
- Out-of-state addresses
- No address indicated on the provided ID

We perform background checks on all customers. If you don't pass, we might not be able to rent you an e-bike or may require a deposit.

With your subscription, you get an electric bike equipped with an alarm system, phone mount, charger, and safety lock. A bike basket is also available for free when in stock. For a small additional fee, you can opt for our protection plan for extra peace of mind. Extra accessories can be purchased separately. Plus, the subscription includes free maintenance and repairs for wear and tear.

To cancel, simply return the e-bike to one of our locations within 24 hours of your subscription expiration, during our working hours. This applies to both monthly and weekly subscriptions.

Our subscriptions include free maintenance covering standard wear and tear. Here's what's included:

Labor:

- Changing flat tires
- Brake adjustments
- Gear adjustments
- Seat adjustments
- Front and rear light adjustments
- Wheel adjustments

Parts Included: Tubes, Tires, Pads, Rotors, Chains, Cassette, etc.

Le programme Whizz Affiliate permet aux individus de toucher des commissions en faisant la promotion de Whizz et en nous envoyant de nouveaux clients. Dès que vous aurez adhéré au programme, vous recevrez des liens de renvoi unique et des codes promo à partager. Vous toucherez une commission pour chaque renvoi réussi amenant un nouveau client à louer un vélo chez Whizz. Pour plus d’informations, visitez notre page Affiliates.

When you subscribe for rental plans, you'll receive either a brand-new e-bike or one in like-new condition upon availability. For rent-to-own plans, we exclusively provide brand-new bikes.

Vous trouverez nos conditions d’utilisation en suivant le lien fourni. Nous vous recommandons également de vous familiariser avec les règles de la circulation à vélo dans New York via un autre lien.

No, you're free to park your e-bike anywhere, as long as it's safe and doesn't obstruct pedestrian or vehicle traffic. We require you to use bike stands and to always remove the battery and lock the bike-both of which are included in your subscription. For added security, do not leave the e-bike unattended for extended periods, especially overnight.

Please treat the e-bike as if it were your own and take all the required safety measures. If the bike is stolen, immediately contact our customer support. We strongly recommend filing a police report. To minimize your financial responsibility, consider opting for our e-bike protection plan. 

If you experience issues with your e-bike or battery, stop using it right away and contact us to arrange a replacement or repair. Please note that your subscription covers normal wear and tear only; additional fees may apply for other types of damage.

We handle all maintenance and mechanical issues arising from proper use of the e-bike. If the bike breaks down due to improper or negligent use, you'll be responsible for the repair costs proportional to the damage caused. Normal wear and tear is covered under your subscription. Specific damage fees amounts can be found in the agreement. To reduce potential costs, consider opting for our e-bike protection plan.

A "like-new" condition bike is a pre-used bicycle that has been rigorously checked and restored. It undergoes a meticulous 30-point checklist to guarantee reliable performance.

Yes, we offer a Protection Plan as part of your rental for a small extra fee. This plan partially covers your financial liability for damages and mechanical issues caused by negligence during the rental period. It also reduces your financial responsibility in the event of theft by third parties. For more details on what's covered, please refer to the E-bike Subscription Agreement.

You have 24 hours to return the e-bike once your subscription ends. Failure to do so within this time frame will result in daily penalties.

Yes, you're welcome to return the e-bike before your subscription period is over. However, please note that we don't offer refunds for any unused days on your subscription.

Please return the e-bike, along with all additional equipment and any other items rented from us, to one of our locations within 24 hours after your subscription ends. Upon return, our representative will inspect the e-bike and additional equipment for damages beyond normal wear and tear. You'll then sign a Return Form to complete the process.

Our enhanced Rent-to-Own (RTO) Program offers a customer-friendly approach to owning the e-bike you crave. With a $99 down payment and the first installment of $179, you can immediately start riding the Storm-2 e-bike with comprehensive WhizzCare maintenance service. The cost is spread over 12 manageable installments of $179, covering the e-bike and WhizzCare package. After completing the 12 payments, the e-bike is all yours. You can find more information in our E-bike subscription agreement and Rent-to-own supplemental agreement

Our e-bike Rent-to-Own Program is open to individuals 18 and above who can provide the necessary documents as follows:

– US-issued ID

– Debit/credit card in their name (cash/prepaid not accepted)

Note: Proof of address is not required with the exception of: 

– Out-of-state addresses

– No address indicated on the provided ID

Our enhanced Rent-to-Own Program offers a comprehensive e-bike experience tailored to your needs. It includes the Storm-2 e-bike with essential accessories, such as a phone mount, charger, advanced alarm system, and safety lock. Additionally, enjoy free add-ons like a bicycle basket where available.

For the first 12 months, we automatically include WhizzCare in your Rent-to-Own Program. After this initial period, you can choose whether to continue with WhizzCare or unsubscribe from this service, depending on your maintenance needs and preferences.

Dans le cadre de notre programme de location avec option d’achat, nous fournissons de nouveaux vélos électriques aux clients qui s’inscrivent dès le premier jour de leur abonnement. Cependant, nous avons conçu un système suffisamment souple pour vous permettre de passer au programme de location avec option d’achat à tout moment pendant les quatre premiers mois de votre abonnement.

You can find our terms of use by following the provided link. We also recommend familiarizing yourself with NYC bicycle rules, accessible via another link.

We ask that you take all necessary safety precautions to prevent theft. However, if your e-bike is stolen, we recommend contacting the police, and we will charge you the cost indicated in the Property Receipt Act. We also have a Protection Plan for $29/month that can offer you additional peace of mind by covering all but $500 in case of theft.

You're free to return the e-bike at any point before the end of your Rent-to-Own Program. However, please note that the transfer of e-bike ownership will only occur once all payments are completed, and your initial down payment will not be refunded upon returning the bike.

In case of mechanical issues with your e-bike, immediately stop using it and contact us to arrange repairs.

We take full responsibility for maintaining the e-bike and handling any mechanical issues that may arise, so long as the e-bike is used properly and no negligence is observed. If the issues are a result of improper or careless use of the bike, the user will be responsible for paying for the damages in proportion to the extent of the damage. Normal wear and tear is included in our covered maintenance. You can find more information about the fines in the agreement. And we also have a Protection Plan that can offer you additional peace of mind.

Our team of expert bike mechanics will thoroughly examine the bike to determine its condition. You can find more information about this process in the E-bike agreement subscription.

We currently provide services in New York City, USA.

You can pay for your subscription using a credit or debit card issued in your name. We don't accept cash, checks, or prepaid cards. After registering, you'll receive a payment link. Please note that your subscription renews automatically, and we'll charge for the next month unless you cancel beforehand.

Our Rent-to-Own Program features free maintenance and repairs for wear and tear, including the following:

Labor:
- Flat tires changes
- Brake adjustments
- Gear adjustments

Parts:
- Inner Tubes
- Tires
- Brake Pads
- Rotors
- Chains
- Cassette

Once you complete all the payments under our Rent-to-Own Program, we'll transfer full ownership of the e-bike to you. At this significant milestone, you become the sole owner of the bike. It's important to note that upon this transfer of ownership, the agreements pertaining to our services, such as maintenance and repair (including WhizzCare), will be concluded. You can choose to continue your WhizzCare subscription or unsubscribe. From this point forward, while you enjoy complete ownership of the e-bike, the responsibility for its maintenance and care will also be entirely yours. We aim to ensure a smooth ownership transition by providing all the necessary support until you fully pay for your e-bike.

The Whizz Referral Program allows you to earn commissions by promoting Whizz and referring new customers. When people you refer join the program, they share your unique referral link or promo code. You receive a commission for each referral that leads to a new customer renting an e-bike from Whizz. More details are available on the Referral Program page.

You can pay for your subscription using a credit or debit card issued in your name. We don't accept cash, checks, or prepaid cards. After registering, you'll receive a payment link. Please note that your subscription will renew automatically and the fee for the next month will be charged if you don't cancel beforehand.