No, there's no need for that. This is your e-bike, and you can leave it anywhere, taking care of the necessary safety measures and making sure that it does not interfere with the movement of pedestrians and motorists. Meanwhile, we recommend parking the ebike on bike stands and be sure to use the lock, which is included in the subscription price. For safety reasons, do not leave the e-bike unattended for a long time, especially at night. You can also use the overnight storage service.

We strongly ask you to treat the e-bike as your own and take all necessary safety measures. In case of theft, we charge you the cost indicated in the transfer certificate and recommend that you contact the police. We also have a transport protection plan service.

After the subscription expires, you must return the e-bike within 48 hours. To do this, we will contact you to agree on the date and time of the return. After 48 hours, if you do not return the e-bike, penalties will begin to accrue per day.

You can return the e-bike any day before the end of the subscription. However, the amount of unused days of the paid subscription is not refunded.

You can cancel your subscription by yourself in your account. You can cancel your subscription any day before it ends. At the same time, the e-bike can be used until the end of the paid period, regardless of the date of cancellation of the subscription.

Upon termination of the subscription period, our customer service will contact you to agree on the date and time of the return of the ebike. An employee of our service team will assess the condition of the bicycle, will take photos or videos and enter the necessary information on the return certificate.

In case of mechanical issues with the e-bike, immediately stop using it and contact us to agree on the date and time of its replacement with a new one.

We take full care of the maintenance and all mechanical related issues with the e-bike, when used properly and when no negligent use was noticed. Mechanical issues in the result of improper and careless use of the bicycle should be paid in proportion to the damage caused at the user's expense. Normal wear and tear is included in covered maintenance. You can find out more about the amount of fines in the service agreement. We also have a transport protection plan service.

A mechanical examination is done by our bicycle mechanical team to determine the condition of the bicycle. More details on this issue can be found in the service agreement.

We provide services in New York City.

You can pay for a subscription using a credit or debit card and adding it to your account. The link to the payment will be available after registration on the website.

We have a special program for business use. You can find all terms and conditions here.

Free maintenance with our monthly subscription. Following wear and tear repairs are included in the price.

Labor:
- Flat tires changes
- Brake adjustments
- Gear adjustments

Parts:
- Inner Tubes
- Tires
- Brake Pads
- Rotors
- Chains
- Cassette

A "Protection" package is available for an e-bike. This package covers your financial liability for damages and mechanical issues caused by negligence received during rental period of the bicycle and reduces the amount of your financial liability in case of bicycle theft by third parties. More details regarding this issue can be found in the service agreement.

Upon termination of the subscription period, our customer service will contact you to agree on the date and time of the return of the ebike. An employee of our service team will assess the condition of the bicycle, will take photos or videos and enter the necessary information on the return certificate.